Service Dispatcher

Job Description

In Charge Electrical Services is one of the largest residential electrical construction companies in Texas with branch locations in Austin (Round Rock), Dallas, Dallas East, San Antonio, Dripping Springs, Temple, Houston and Ft. Worth.

Founded in 2007, In Charge began with just 3 employees and has grown to over 500. We work with the nation’s largest home builders and pride ourselves on the quality and consistency of our construction work and on post-sale homeowner service. Our employees, the reason for our continued success, are the best in the business. We offer competitive pay, comprehensive benefits, and a 401k plan with Employer matching. Most importantly, In Charge is growing quickly and promotes from within.

Customer Service Dispatcher

The Customer Service Dispatcher is responsible for managing all schedule and pricing requests from our builder customers and ensuring that work ticket scheduling and close out processes are executed daily. They will work closely with our branch office managers, accounting, and estimating departments to enable operations to run smoothly each day and provide foresight into future workloads.

Responsibilities

• Process work requests from both home builders and home owners scheduling websites, emails, and phone calls
• Update work ticket statuses promptly
• Provide accurate documentation to accounting for billable work
• Efficiently route non-schedule related inquiries to the appropriate person or department
• Update project records in our scheduling software when project documents or purchase orders are submitted
• Coordinate with the Branch Office Managers to ensure the next days’ work list and documentation is accurate and in order by the end of the day
• Add appointments to Google Calendar and upload into NetSuite

Requirements

• Bilingual a major plus
• Excellent, friendly and effective communication skills
• Positive attitude with an excitement for helping keep the branch teams organized and prepared
• Basic administrative knowledge
• Organized with high attention to detail
• Punctual
• Ability to manage priorities and workflow in a high-volume company environment
• Must be able to read and write in English.
• Must be willing to undergo a pre-employment criminal, driving and drug screen
• 2+ years in a Service Dispatch role

Required Education

• High school diploma or the equivalent

Company Perks and Benefits

• Health, Vision and Dental plans
• Free Tele-Doc Coverage for entire household
• Life, Critical Care, ST Disability and Hospital Indemnity Insurance available.
• Paid holidays and vacation that increases with tenure
• Company holiday party and regular branch celebrations
• 401k plan with Employer match
• We promote from within